شو بدك من فلسطين وظائف وظائف شاغرة في فلسطين وظائف شاغرة في نابلس وظائف شاغرة في رام الله, UNRWA , Get Job, جت جوب
Head, Field Information Management and Technology Office
Vacancy Announcement
Head, Field Information Management and Technology Office, Grade 18
Deadline for Applications 24 July 2019
Contract Type & Duration Option One:
Fixed-Term Appointment for 3 years (applies to internal
candidates on Fixed-Term contract only); including 1
year probation period, with the possibility of further
extension, subject to the availability of funds, satisfactory
performance and continuing need.
Option Two:
Limited Duration Contract for 1 year (applies to external
candidates, internal candidates on LDC, and Ex
Emergency Staff who were considered as internal
candidates); renewable; Appointment subject to funding
confirmation.
Vacancy Announcement
Number
VN/WB/075/2019/X
Duty Station & Department Field Office Jerusalem- Information Management
UNRWA is committed to achieving gender parity at all levels of staffing under the current
UN-wide gender agenda and strongly encourages applications from qualified women.
UNRWA welcomes applications from qualified candidates with disabilities.
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff
working across five areas of operation, is looking for professionals like you.
UNRWA’s human development goals
UNRWA is funded almost entirely by voluntary contributions from UN member states, regional
bodies, business foundations and individual contributions. UNRWA has identified four human
development goals as the focus of the Agency’s operations in committing to fostering human
development of Palestine refugees by helping them to: lead long and healthy lives, acquire
knowledge and skills, achieve decent standards of living and enjoy human rights to the fullest
possible extent.
How can you make a difference?
You will be joining a team of around 4,000 staff in the West Bank Field Office working to
foster the human development of some 800,000 registered Palestine refugees.
The incumbent of the post reports to Deputy Director of UNRWA Operations (OS) and
receives technical guidance from Director, Information Management Department, HQ
Amman.
The main responsibilities include:
In accordance with established Agency policy and procedures, the incumbent:
Leads the Field Information Management and Technology Projects in accordance with
Agency strategy, Information Management Department (IMD) strategy and policies:
- Interacts directly with all field office departments’ heads to identify demands; works
with departments to formulate these demands in a structured way, using agency’s
standard templates, covering scope, time and cost of possible solutions to satisfy the
demand.
- Works with the Enterprise Architect in HQA to develop proposals for field specific IT
solutions in accordance with the agency standards and architectural framework.
- Performs feasibility studies, requirement specifications, budget estimates, design and
implementation plans.
- Represents the Field Office in the Demand Management Committee and presents field
office specific demands.
- Manages IT projects respecting the triple constraint (resources, scope and time)
approved by the Demand Management Committee and the IMT Governance Board.
Reports regularly to the Agency’s PMO on the status of the projects.
- Establishes close collaboration with field office departments to oversee all IT projects
and services and acts as an escalation focal point.
- Negotiates with the vendors, outsourcers, and consultants and oversees service
agreements.
Leads the Field Information Management and Technology Services in accordance with
Agency strategy, IMD strategy and policies:
- Implements and ensures the field office compliance to Service Management
Framework adopted by the agency (e.g. ITIL). Ensures compliance to all service
management process, including but not limited to, Incident Management, Request
Management, Problem Management, Change Management.
- Develops KPIs for Service Desk operations. Monitors KPIs and works towards
betterment of services by improving the KPIs.
- Oversees the provision of end-user services, including help desk and technical
support services.
- Manages the Field Office Configuration Management Database and practices asset
management for IT hardware, software, and equipment.
- Contributes to the Knowledge Management Database by sharing Field Office input.
- Oversees the provision of IT services to field management, departments, and end
users in all field installations for the daily use of IT equipment, systems and services.
Leads the development and support of field office applications by managing the software
development lifecycle of the field specific applications, including systems analysis of the
subject area, programming, testing, implementation and support.
Leads the Field Office IT Operations:
- Monitors the operation and performance of deployed information and communications
technologies.
- Plans for and reports on projected capacity requirements, analyses and resolves
problems, and, where necessary, refers the technical solution to computer vendors,
Field management, or HQ IMD to ensure smooth operation of IT systems and
infrastructure in the field office.
- Plans, organizes and oversees the field IT infrastructure management in terms of
operations and installations, and the operations and maintenance of the field IT
computing data center and telecommunication infrastructure in support of Agency
and field business needs.
- Works with the Senior Information Security Officer to implement Information Security
measures, Disaster Recovery and Business Continuity.
Leads the Field IMT Office:
- Provides leadership and work direction to the IMT Department staff; develops work
plans, monitors work progress and assesses staff performance; provides and
monitors provision of advice and technical support to Field management,
departments and users on all IT related issues.
- Prepares and monitors Field IMT Office biennium budget and expenditures and
advises field department heads on IMT budget requirements within their
departments.
- Plans, organizes and controls the use of information management and technology
resources for the support of all Field Departments at all locations; promulgates to all
users of IT systems the appropriate operations and standard procedures, ensuring
that such procedures are current and enforced.
- Manages and coordinates for effective collaboration with other United Nations
agencies and other entities in order to maximize possibilities of inter-agency
collaboration in the field of IT and Telecommunications.
Performs other duties as may be assigned by the supervisor(s).
Conditions of service:
Option One: Fixed Term Appointment, Grade 18
Monthly basic salary JD1,314.1, plus 50% of the basic salary as Special Occupational Allowance
(SOA), plus an allowance of 1000 NIS payable in JD at UNRWA rate. Other benefits include
monthly Provident Fund contribution (15% of basic salary paid by the Agency), compulsory
medical insurance, 30 days of annual leave, and dependency allowance (if applicable).
Option Two: Limited Duration Contract (LDC- Band H)
Monthly basic salary JD2,168.20 depending on the professional knowledge and experience.
Other benefits include compulsory medical insurance, 30 days of annual leave pre-rated to the
duration of the contract where less than one year, and family allowance (if applicable).
To qualify for this position, you will need:
Education Advanced university degree from an accredited educational institution in
computer science, information systems, electrical, electronics or
telecommunications engineering or other related discipline.
Work
Experience
- A minimum of eight years of progressively professional experience in
managing and implementing IT teams, projects, systems, services and
solutions, six of which must have been in a senior position.
- Extensive experience in various management disciplines, including
budget, financial, human resources, recruitment, procurement,
negotiation, contracts, risk and change management.
- Leading and managing implementation and operations of various
information management application systems, IT infrastructure
technologies, and services in a large IT environment.
- Experience in developing and implementing IT management practices
in Information Security, Disaster Recovery and Business Continuity
Who we are
For over 65 years, the United Nations Relief and Works Agency for Palestine (UNRWA) has
been working on the ground in five fields of operations in Jordan, Lebanon, Syria, West Bank
and the Gaza Strip providing direct assistance and protection for some 5 million Palestine
refugees in the Middle East. UNRWA is mandated by the UN General Assembly to provide this
assistance and its mission is to help Palestine refugees achieve their full potential in human
development until there is a just and lasting solution for their plight. UNRWA restores safety,
dignity and hope to millions who have been uprooted by conflict with services encompassing
education, health care, relief and social services, camp infrastructure and improvement,
microfinance and emergency assistance.
For more details on UNRWA, please visit: www.unrwa.org
with strong knowledge of related international standards and best
practice.
- Experience with broad range of up-to-date IT enterprise infrastructure
and end user products, systems and tools used in various IT
infrastructure and service delivery functions.
Language(s) Excellent command of written and spoken English and Arabic.
You will also need to demonstrate the following competencies:
Leading and Supervising.
Applying Technical Expertise.
Planning and Organizing.
Following Instructions and Procedures.
Adapting and Responding to Change.
Other Information:
Incumbent may be required to travel in Agency’s area of operations.
Desirable qualifications:
Additional certification in business analysis, IT management (COBIT5), information
security, project management (PRINCE2), service management (ITIL) and/or disaster
recovery planning.
Work experience in identifying and mitigating risks in an IT environment including
development of risk mitigation plans.
Experience/knowledge of UNRWA's operations and computer facilities environment.
Possession of a valid driving license.
“Please ensure that the e-mail address and mobile phone number that you have
written in your Personal History Form are accurate and active. Your statues in relation
to the vacancy will be communicated to you via email listed on your Personal History
Form.
It is the responsibility of the candidate to provide full, accurate and up to date
information in his/her application form. Any missing and/or misleading data may lead
to candidate disqualification.”
Equivalency:
Candidates with an equivalent combination of relevant academic qualifications,
professional training and progressive work experience may also be considered if
there will not be enough qualified candidates.
For guidance on how to prepare for competency-based interviews:
https://careers.un.org/lbw/home.aspx?viewtype=AYI
How to apply
To start the application process, applicants are required to register at http://jobs.unrwa.org by
creating a personal profile and completing UNRWA Personal History Form. Only applications
received through http://jobs.unrwa.org will be considered. Due to the large number of
applications received for UNRWA vacancies, only applicants short-listed for interview will be
contacted.
The United Nations does not charge fees at any stage of the recruitment process. The
United Nations does not concern itself with information related to bank accounts.
General information
This vacancy notice is open to internal and external candidates. As an Area post,
preference will be given to local candidates already based in the duty station of the
post.
UNRWA is a United Nations organization whose staff are expected to uphold the highest
standards of integrity, neutrality and impartiality. This includes respect for and commitment
to human rights, diversity, and non-violent means of dealing with all kinds of conflict.
UNRWA staff are expected to uphold these values at all times, both at work and outside.
Only persons who fully and unconditionally commit to these values should consider applying
for UNRWA jobs. UNRWA is a non-smoking work environment.
The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, or to make an appointment with a modified job description.
On appointment, all individuals will be asked to sign a self-attestation, confirming that they
have not committed, been convicted of, or prosecuted for, any criminal offence and that they
have not been involved, by act or omission, in the commission of any violation of
international human rights law or international humanitarian law.
Date of issue: 08 July 2019
شو بدك من فلسطين وظائف وظائف شاغرة في فلسطين وظائف شاغرة في نابلس وظائف شاغرة في رام الله, UNRWA , Get Job, جت جوب
Head, Field Information Management and Technology Office